1) Q: Do you ship to PO Box or APO’S ?
A: Yes, PO Box addresses & APO’S are shipped via USPS
2) Q: How do I know if my package has shipped and its on his way ?
A: When your order is placed, you will receive an automatic confirmation email. Your order will process, and when it's ready to leave our Distribution Center you will receive a second email with tracking information for your shipment.
Note: Receiving a shipping confirmation email does not necessarily mean that the carrier has picked up your package from our Center. Depending on the shipping method selected, please use the carrier’s tracking features to determine when your package is picked up, in-transit, and delivered to your door.
3) Q: I placed my order and want to know when will I receive it?
A: All orders are subject to processing time that is separate from the time it takes for a shipment to reach its destination once it has been picked up from our center by the applicable carrier. Depending on a number of factors, standard domestic and international orders may take up to 2 business days (excluding Saturdays, Sundays, and Holidays) to process.
3) Q: I placed my order and want to know when will it be shipped?
A: After your payment is authorized and verified, standard orders can take 2-3 business days to process. This is just an estimate and doesn't include weekends or holidays.
4) Q: I placed my order and want to cancel , or want to return for a refund?
A: A 10% cancellation fee will be deducted from your purchase amount.
5) Q: I entered the wrong email address when placing my order can I provide you with it?
A: No, Unfortunately we do not have access to making email changes and you will not be able to receive a tracking number.
Note: We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. Pretty girl curves does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
To ensure that your package is properly delivered and that you receive your package within the time frames we advise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.
1) Q: Can I have my tracking number if I call customer service?
A: Yes, However once order is processed your tracking number will be emailed to the email provided when the order was placed. NOTE- Check your junk and spam folder
2) Q: It has been more than 6 days and I have not received my package.
A: Contact customer service at 1-855-379-2726
For international orders please allow 5-10 business days for your package to arrive we ship USPS or UPS international, tracking number is provided via email address provided. NOTE- Check your junk and spam folder.
Please be aware that we are not responsible for longer delivery times due to the customs department in your local country nor are we responsible for any import duties and taxes they may be charged in addition to the shipping charges you have already paid to PRETTY GIRL CURVES.
IF YOU REFUSE TO PAY FOR DUTIES AND TAXES OR REFUSE DELIVERY 10% WILL BE DEDUCTED FROM YOUR REFUND IF REQUESTED .